FireAMP Mac Connector v1.0.5.279 Release Date: March 04, 2015 New FireAMP Mac Connector officially certified on OS X 10.10. Bugfixes / Enhancements Addressed compatibility issue with OS X mail.app where malicious emails are continually downloaded. This document describes the Command Line Interface (CLI) commands available for use with the Cisco Advanced Malware Protection (AMP) for Endpoints Connector on Mac or Linux operating systems. The CLI is availble for all users of a system, although the availability of some commands may depend on policy configuration and/or root permissions.
Introduction
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The Connector may notify you of a Fault Raised event when it detects a condition that affects the proper functioning of the Connector. Similarly, a Fault Cleared event communicates that the condition is no longer present.
Connector Fault Table
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The following table describes faults and corresponding diagnostic steps.
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Fault ID | Description | Troubleshooting/Resolution |
1 | System extension not authorized | The Connector’s system extension has been blocked from execution. Open Security and Privacy System Preferences and approve the extension. |
2 | System extension version mismatch | The installed Connector software is corrupt. Reinstall the Connector. |
3 | Full Disk Access not granted | The Connector cannot access user files for scan. Open Security and Privacy System Preferences and grant Full Disk Access to the AMP background service: /opt/cisco/amp/ampdaemon |
4 | System extension could not be loaded | The Connector’s system extension is the correct version and has been approved for execution but has still failed to load. Review /Library/Logs/ Cisco/ampdaemon.log for details. |
5 | Scan service user unavailable | The Connector failed to create a user to run the file scan process. The Connector works around this by using the root user to perform file scan. This deviates from the intended design and is not expected. If the cisco-amp-scan-svc user or group has been deleted, or the configuration of the user and group has been changed, reinstalling the Connector will re-create the user and group with the necessary configuration. Additional details are available in /Library/Logs/Cisco/ampdaemon.log. In our next posts, we will post articles about the macOS Mojave installation. Mac os x high sierra iso. If you have already installed macOS Mojave, open the Mac App Store and download and install this version from Updates.Mac OS Mojave Installation with VMwareTo install macOS 10.14 on a virtual machine using VMware virtualization program, click on the image below to browse our article.Mac OS Mojave Installation with VMware vSphere Hypervisor ESXiAfter downloading the image file, click on the image below to download Mojave on.Final WordIn this article, we have prepared and shared the macOS 10.14 image file for you to use macOS on virtual machines. |
6 | Scan service restarting frequently | The Connector's file scan process encountered repeated failures and the Connector has restarted in an attempt to clear the failure. It is possible one or more files on the system is causing the scan algorithm to crash when scanned. The Connector continues with scans on a best-effort basis. If this fault is not automatically cleared within 10 minutes after the Connector is started then this is an indication that further user intervention is required and the Connector's ability to perform scans is will be degraded. Review/Library/Logs/Cisco/ampdaemon.log and /Library/Logs/Cisco/ampscansvc.logfor details. ![]() |
7 | Scan service failed to start | The Connector’s file scan process failed to start and the Connector has restarted in an attempt to clear the failure. File scan functionality is disabled while this fault is raised. This failure can be triggered if an error is encountered when loading a newly installed virus definition files (.cvd files). The Connector performs a number of integrity and stability checks before activating new .cvd files to prevent this failure. Upon restart the Connector will remove any invalid .cvd files so that the Connector can resume. If this fault is not cleared when the Connector is restarted then this is an indication that further user intervention is required. If this failure repeats with each .cvd update then this is an indication that an invalid .cvd file is not being properly detected by the Connector's .cvd file integrity checks. Review/Library/Logs/Cisco/ampdaemon.log and /Library/Logs/Cisco/ampscansvc.logfor details. |
10 | Reboot required to load kernel extension | Reboot the system. (Applicable only to Mac Connector version 1.11.1) |